Saatva Mattress Customer Service: How Good Is Saatva? [2023]

Saatva Mattress Customer Service

Founded in 2010, Saatva focuses on direct-to-consumer luxury mattresses under three brand names: Saatva, Loom & Leaf, and also Zenhaven. Between these 3 brands, the business markets several mattress versions, consisting of the all-foam Loom & Leaf; & Leaf; the latex Zenhaven; the airbed, Solaire; and the hybrid Saatva. Saatva Mattress Customer Service

The Saatva Mattress, additionally called the Saatva Classic, combines two layers of coils, 2 layers of polyfoam, as well as a thin layer of memory foam. The Saatva is available in 3 suppleness options, which it calls Plush Soft, High-end Firm, as well as Firm. These choices correspond to soft (3 on the 10-point firmness scale where 10 is firmest), medium firm (6 ), and firm (8) specifically.

The Saatva is likewise offered in 2 elevation choices: 11.5 inches and also 14.5 inches. While the 11.5-inch version falls in the typical thickness variety, the 14.5-inch option is prominent, so it might need deeper sheets.

This testimonial will certainly review the Saatva Mattress thorough. We’ll cover its construction, performance, sizing, prices, client reviews, and also firm policies. We’ll additionally highlight just how the different variations of the mattress differ in efficiency and who each may be best for.


Saatva Video Review

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Mattress Performance

Motion Isolation

While the Saatva does not separate as much activity as some hybrids on the marketplace, it’s likely to be adequate for the majority of sleepers.

The Saatva’s comfort system utilizes thinner layers of foam than numerous hybrid models. Rather, it uses an added layer of springtimes within the comfort system. These thinner layers of foam combined with the Euro-top’s fiber fill take in some motion, minimizing how much activity is felt throughout the surface area of the bed. Nevertheless, sleepers may still experience some movement transfer when their companion changes position or gets up throughout the night as a result of the mattress’s two layers of springtimes. People who are easily woken up may observe this more than various other sleepers.

Thanks to its softer feel, the Plush Soft variation of the Saatva soaks up somewhat a lot more activity than the Luxury Firm and also Firm alternatives.

Pressure Relief

All variations of the Saatva Mattress have significant pressure-relieving properties that are equivalent to or more than several hybrid designs.

The Euro-top pillows the surface of the mattress, while the layer of pocketed coils within the comfort system provides much deeper contouring. This cradling can assist spread the sleeper’s weight throughout a wider area, easing stress points that commonly take place around the shoulders as well as hips.

Furthermore, the memory foam back pad helps prevent the sleeper’s belly from sinking in excessively. This added support advertises far better back positioning.

While every one of the Saatva firmness options have pressure-relieving capacity, the amount of pressure relief that an individual experiences on the mattress will vary based partially on their weight and rest placement. People that weigh under 130 extra pounds will likely experience one of the most pressure relief on the Plush Soft variation of the mattress, while sleepers over 230 extra pounds will likely obtain the very best balance of contouring and also support from the Firm variation.

Temperature Control

While hybrid mattresses tend to rest great, the Saatva’s construction might aid it sleep even cooler than several other hybrid versions.

The Saatva’s Euro-top uses polyfoam and also fiber, which has a tendency to be extra breathable than memory foam. The cotton cover also allows air circulation into the mattress.

Many hybrid designs use comfort systems with thick layers of memory foam, as well as memory foam often tends to trap warm. Nonetheless, the Saatva’s comfort system consists mostly of pocketed coils. Air can stream reasonably openly between springs, which permits warmth to dissipate away from the mattress. The Saatva’s support layer also uses coils, making the mattress remarkably breathable.

While all the firmness options might help advertise a cooler evening’s sleep, the Plush Soft variation has even more adhering that could lead to somewhat even more warm retention.

Edge Support

The Saatva Mattress has a sturdy sufficient edge to allow mostly all people to rest or sit near the boundary without too much sinkage. This side support is exceptional also compared to most hybrid versions.

A foam covering twists around the perimeter of the Saatva’s 2 springtime layers. When the sleeper approaches the boundary, this firm foam decreases side drooping. The additional edge security may increase the functional surface of the mattress considering that sleepers might really feel protected adequate to rest near the edge without concern of rolling off. An even more secure side can likewise make it less complicated to remain on the edge of the bed, which may by expansion make it easier to enter and also out of bed.

Because the Plush Soft variation of the Saatva allows individuals to sink in even more, its edges may not feel rather as safe and secure as those of the Luxury Firm and also Firm variations of the mattress. In addition, people that evaluate over 230 extra pounds may experience even more side sinkage than lighter sleepers.

Ease of Movement

Hybrid designs have a tendency to be fairly receptive, but the Saatva’s use of polyfoam and also 2 layers of springtimes make it exceptionally responsive contrasted to most other crossbreeds.

The Saatva’s comfort system is composed mainly of polyfoam and also took coils. While these materials conform to the sleeper’s body, they often tend to reclaim their shape faster than memory foam. This lowers the chance of the sleeper experiencing the “entraped in the bed” feeling sometimes connected with memory foam comfort layers.

All of the Saatva’s suppleness options are likely to be relatively very easy for the majority of sleepers to move across and change positions on. Nevertheless, many individuals will most likely locate the firmer variations of the mattress the most convenient to move on given that they adjust less than the Plush Soft variation.


The Saatva’s mix of responsiveness and grip may offer a better surface area for sexual activity than some hybrid mattresses on the market.

Its Euro-top adapts sufficient to offer grip, which some pairs locate beneficial for sex. 2 layers of coils offer the mattress added bounce. The Saatva’s sturdy side may make it much easier for pairs to utilize the complete surface of the mattress, while its simplicity of motion might permit pairs to turn unimpeded.

The coil core might create some slight creaking with time, but it needs to be quiet adequate to give a fairly discreet experience for the majority of couples.


While any kind of mattress might have a “new mattress” scent, the Saatva is likely to have very little or no smell. In addition, any kind of potential smell must air out promptly.

Several off-gassing smells come from synthetic foams. These foams commonly produce volatile natural compounds (VOCs) from manufacturing. While these smells are usually not thought to be dangerous, some people may locate them undesirable.

The Saatva has synthetic foam, however these foams ship to Saatva’s manufacturing companions currently secure. Additionally, given that the Saatva utilizes 2 substantial coil layers, it includes less foam than many hybrid models.

We would certainly not expect the Saatva Mattress to create much if any kind of smell. If a Saatva Mattress does scent, it should broadcast out fairly quickly thanks to its breathable construction.

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Sleeping Style and Body Weight

The way in which you such as to sleep as well as your weight are mosting likely to influence which mattresses are best for you, including the Saatva. While every person has subjective preferences of what really feels comfortable, people that sleep in similar positions and have comparable weights are going to share certain demands as sleepers.

Side Sleepers:

What They Need: Side sleepers generally require a balance in between support as well as cushioning for a good night’s rest. Their shoulders and also hips need to penetrate a bed just sufficient to supply relief to stress points as well as straighten the spine effectively throughout the night. If a bed provides too much sink as well as padding or too much pushback, the spine will certainly run out alignment which could contribute to pain in the future.

Just How the Saatva Fits: When it involves side sleepers under 130 pounds, the Plush Soft version of the Saatva is what we would take into consideration ideal matched for the job. The center of the road Luxury Firm version will certainly also execute well for lighter side sleepers if the Plush Soft option feels too soft.

Those that weigh between 130 and 230 extra pounds will likely locate the Luxury Firm variation to be their best choice. It shares the softer polyfoam made use of in the Plush Soft construction for pressure alleviation while having its own firmer feeling. The Plush Soft and also Firm options can likewise function well for side sleepers in this weight variety, need to the Luxury Firm option not really feel soft or firm sufficient.

Side sleepers who evaluate greater than 230 extra pounds will most likely be best off opting for the Firm version of the Saatva. That being said, the Luxury Firm alternative will additionally be a great option for much heavier side sleepers, specifically if the routine Firm feels as well firm.

Back Sleepers:

What They Need: Back sleepers likewise call for a balancing of padding as well as support, particularly around the reduced back. This balance favors the firmer and also extra supportive end of the spectrum to enhance the lumbar area. People who sleep on their backs still require some padding, however too much can bring about the reduced back sagging out of placement.

How the Saatva Fits: For back sleepers that consider less than 130 extra pounds, both the Plush Soft and Luxury Firm Saatva models will certainly meet their requirements instead well. Both have strong support group balanced by softer cushioning foams.

When it comes to those who weigh between 130 and also 230 extra pounds, back sleepers will likely locate the Luxury Firm Saatva to be the most effective mix of support, firmness, and also contouring out of the three. The Plush Soft and routine Firm options are both close secs, specifically if you like softer or stronger beds.

Back sleepers over 230 extra pounds will probably discover the Firm variation of the Saatva to have the right quantity of suppleness and also support. The Luxury Firm is additionally a good alternative for larger sleepers that favor a softer mattress.

Stomach Sleepers:

What They Require: Stomach sleepers typically require a stronger mattress with more support to keep them from sinking too deeply into a mattress. People that sleep on their tummies often tend to place even more focused stress on a mattress than other sleepers, particularly around their bellies. They might risk sinking via the comfort layers and placing their backs out of placement if a mattress is not properly encouraging.

How the Saatva Fits: Stomach sleepers who evaluate less than 130 extra pounds will likely have success sleeping on both the Plush Soft and Luxury Firm variations of the Saatva, depending upon their firmness choices. The Firm Saatva has the exact same support core as the other two choices, yet the firm polyfoam in the comfort layer develops a considerably stronger feeling that might be as well tough for lighter sleepers.

The stomach sleepers who evaluate between 130 and also 230 extra pounds should highly consider both the Luxury Firm and also Firm versions of the Saatva. Both offer the durable support and firmer feel that stomach sleepers tend to choose for a good night’s rest.

Those who sleep on their stomachs as well as consider over 230 pounds are probably best matched to the Firm variation of the Saatva. While the Luxury Firm as well as Plush Soft options have the exact same support group, the feeling may be much also soft to avoid excessive sink.

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Saatva Mattress Review Breakdown

Saatva Mattress Customer Service

The Saatva is a hybrid mattress that uses a combination of materials, including a comfort layer with fiber fill, polyfoam, memory foam, and also pocketed coils together with a support group of hourglass coils.

The Saatva Mattress can be found in 3 firmness options and also 2 elevation options. The suppleness choices are Plush Soft (3 ), Luxury Firm (6 ), and also Firm (8 ). The height alternatives are 11.5 inches as well as 14.5 inches.

A weaved cover created of natural cotton enrobes the sleep surface area. This material permits air movement right into the mattress while really feeling soft to the touch.

All three firmness degrees have similar comfort systems that consist of a Euro-top with sewn-in padding. The Plush Soft and also Luxury Firm versions make use of 1.25 inches of soft polyfoam, while the Firm variation utilizes 1.5 inches of firm polyfoam. All of the firmness options also include.75 inches of fiber fill and also 1 ounce of Dacron to support the surface of the mattress.

Under the Euro-top, there is a.625-inch layer of polyfoam as well as a.375-inch layer of memory foam. This slim layer of memory foam sustains the sleeper’s lumbar region to advertise improved spine alignment. Next, a 4-inch layer of 14.5 gauge foam-encased coils gets used to the sleeper’s body while sustaining solid air flow throughout. This coil gauge is close to the center of the array, balancing responsiveness as well as contouring.

Each version of the mattress makes use of a support core of 13-gauge hourglass coils. These coils are crafted to make the mattress a lot more resilient while permitting substantial air movement with the mattress. The 11.5-inch variation of the mattress makes use of a 4-inch layer of coils, while the 14.5-inch variation makes use of a 7-inch layer. The base makes use of a.5-inch loft pad as well as a. 875-inch fiber pad to support the coil system. A foam encasement twists around the border of the mattress to strengthen the side.


Mattress Prices and Sizing

Sizes Dimensions Height Weight Price
Twin 38″ x 75″ 11.5″ or 14.5″ 90-100 lbs. $995
Twin XL 38″ x 80″ 11.5″ or 14.5″ 95-105 lbs. $1,355
Full 54″ x 75″ 11.5″ or 14.5″ 100-110 lbs. $1,895
Queen 60″ x 80″ 11.5″ or 14.5″ 110-120 lbs. $1,995
King 76″ x 80″ 11.5″ or 14.5″ 130-145 lbs. $2,445
California King 72″ x 84″ 11.5″ or 14.5″” 130-145 lbs. $2,445
Split King 76″ x 80″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710
Split California King 72″ x 84″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710

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Trial, Warranty and Shipping Policies


The Saatva Mattress ships within the adjoining United States as well as some parts of Canada.

The Saatva Mattress is currently offered with the Saatva site. You can try the Saatva personally at the Saatva Watching Space or the SleePare showroom in New york city City.


The Saatva Mattress ships to areas in the adjoining United States as well as parts of Canada. Free at home delivery and also setup are readily available in the USA. A group generates the mattress, relocate to the area of option, unpackages it, establishes it up, as well as gets rid of the old mattress.

Mattresses are constructed after the consumer positions the order, so the expected arrival days might vary.

Additional Services

Saatva offers free White Handwear cover distribution and old mattress removal within the contiguous USA.

Sleep Trial

The Saatva Mattress includes a 365-night trial. The trial period begins on the day of distribution. Throughout this duration, customers can return their mattress for a reimbursement of the acquisition cost. The company will certainly organize to choose it up, and also a $99 transportation charge will certainly be subtracted from the reimbursement of the purchase rate.


The Saatva Mattress features a 1lifetime service warranty. For the first two years of the warranty duration, Saatva will certainly change mattresses it locates to have qualifying defects. Beginning in year 3, Saatva will certainly fix as well as re-cover the mattress, and the consumer will be accountable for a $149 transport cost.

A “Justness Substitute Option” is likewise readily available as a treatment for faulty mattresses. This choice enables you to maintain your original mattress and get a new mattress at a minimized rate.

This guarantee puts on the original purchaser of the mattress. The mattress must have been utilized on an appropriate foundation and also be without abuse. Extra terms use.

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Saatva Mattress FAQ

Where are Saatva mattresses made?

Saatva mattresses are made in the U.S. The ordinary Saatva mattress travels less than 100 miles between the manufacturing facility where it’s created as well as the buyer’s home.

Saatva mattresses are “bench developed,” implying one artisan helps with the process of transforming the raw materials into an ended up item. All foams and also 85% of various other mattress materials are additionally sourced in the U.S.

Is the Saatva Classic an excellent mattress?

Whether a mattress is “excellent” or “negative” for you depends upon a couple of elements, such as your body type, main sleep placement, as well as general preferences for firmness as well as contouring degrees. Each individual mattress has a layout and also material make-up that makes it better matched to some sleepers than others.

That said, mattresses with numerous suppleness choices like the Saatva Classic can suit a bigger range of sleepers than those with a solitary fixed layout.

Saatva Classic versions with a plush soft feeling– or a 3 on our 10-point suppleness range– feature additional cushioning in their Euro-top layers and supply the closest body contouring. Side sleepers who evaluate up to 230 pounds and also back and also stomach sleepers considering less than 130 pounds will most likely discover this suppleness degree most comfortable.

Versions with a luxury firm (6) contour to a moderate extent and additionally provide a decent quantity of support. This mid-range firmness best matches side as well as back sleepers that consider 130 to 230 pounds, though luxury firm designs have earned desirable scores from a lot of our testers that evaluate 230 pounds or much less, regardless of sleep position.

The firm (7) really feel features less Euro-top extra padding than the other 2 suppleness levels, leading to additional support and also very little contouring. Back and stomach sleepers that consider 130 pounds or even more will likely prefer these versions, though they have actually likewise gained go crazy testimonials from side sleepers weighing more than 230 extra pounds.

The Saatva Classic is readily available in two profiles: 11.5 or 14.5 inches. The 11.5-inch model includes a bonnell coil support core gauging 4 inches thick, while the 14.5-inch version’s support core actions 7 inches thick. The last provides a little added support that may appeal to sleepers who consider more than 230 extra pounds.

In regards to overall quality and performance, our testing group has granted positive scores for the Saatva Classic in classifications like edge support, temperature level nonpartisanship, convenience of activity, responsiveness for sex, and odor capacity. Below-average motion isolation– a common concern with hybrids and also innersprings– appears to be one drawback of the mattress, as well as some Saatva Classic models battle in particular classifications due to their suppleness degree. Maintain in mind our scores are extremely subjective and may not show your experience with this mattress.

For how long does it require to get a Saatva Classic mattress?

Many online mattress as well as sleep item brands utilize typical ground shipping for their orders. Saatva is a bit various due to the fact that the company uses free White Handwear cover distribution, that includes at home assembly as well as removal of your old mattress and also box spring. Since White Handwear cover distribution is arranged, wait times will vary by consumer.

Saatva Classic versions are constructed to purchase, which means manufacturing of your mattress will certainly begin as quickly as you’ve placed your order. After the mattress has actually been constructed, examined, and planned for delivery, Saatva’s White Handwear cover delivery team will call you to schedule a distribution date. One day prior to this distribution day, you’ll get an additional e-mail to validate a 4-hour delivery window.

An adult aged 18 years or older need to go to the house throughout the distribution. If you’re running late as well as the carriers arrive, they’ll wait 20 mins prior to leaving. You might reschedule the delivery at no added charge. A team participant will contact you to notify you of the hold-up and also reschedule as required if the White Handwear cover couriers are late to show up on the distribution date.

Saatva’s totally free White Handwear cover delivery also encompasses the brand’s various other mattress models, bed frames, and also flexible bed bases.

Do you need a box spring with a Saatva Classic mattress?

You do not always require a box spring for your Saatva Classic, yet this might be one of the most comfy option. Box springs are a rectangular base including indoor coils and a fabric-upholstered outside. Box springs were initially made with innersprings like the Saatva Classic in mind, however they might not provide sufficient support for heavier all-foam or all-latex designs.

Alternatively, you can make use of a foundation with your Saatva Classic. Foundations don’t include coils like box springs yet they still deliver plenty of support. They also tend to be much more durable than box springs. One disadvantage to structures is that they lack the padding of box springs and might make your mattress feel stronger than chosen.

If you possess a box spring and also decide you would love to utilize a structure with your brand-new Saatva Classic, remember that Saatva’s White Handwear cover carriers will eliminate your old box spring throughout delivery for no extra cost.

Is the Saatva Classic a great mattress for side sleepers?

The Saatva Classic’s multiple style choices implies the mattress can accommodate sleepers across different position teams. That claimed, some firmness levels for the mattress will really feel much more comfortable for certain rest positions than others.

Saatva Classic scores from side sleepers in our screening team varied by weight team. Side sleepers who consider less than 130 pounds gave one of the most favorable ratings to Saatva Classic models with luxury deluxe (3) suppleness degrees. Those that consider 130 to 230 pounds granted the highest scores to designs with the luxury firm (6) feel. Lastly, side sleepers considering greater than 230 pounds provided the most effective rankings to versions with the firm (7) feel.

Based on our analyses, the Saatva Classic’s account did not play a significant role in tester experiences. Our side sleepers found the 14.5-inch as well as 11.5-inch versions supportive and equally comfy. Saatva Mattress Customer Service

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